Privacy Policy

Overview

L&C Cabinetry respects your privacy and is committed to protecting your personal information.

This Privacy Policy applies to lnccabinetry.com and the related sites listed in Section 1 (together, the "Sites"), and to the L&C Cabinetry locations, businesses, and operations represented through them.

For purposes of this Privacy Policy, "L&C Cabinetry," "we," "us," and "our" collectively refer to the L&C Cabinetry entities participating in and represented through the Sites, including:

• L&C Cabinetry VAB LLC – Virginia Beach, Virginia
• L & C Cabinetry RIC, LLC – Richmond/Ashland, Virginia
• L&C Cabinetry CLT LLC – Charlotte, North Carolina

These businesses are separate legal entities. Depending on the location, product, service, quote, order, project, or other interaction involved, one or more of these entities may collect, receive, use, or otherwise process your personal information.

lnccabinetry.com is operated by L&C Cabinetry VAB LLC. Each participating entity remains responsible for the personal information it processes in connection with its own operations, subject to applicable law.

This Privacy Policy explains how personal information is collected, used, disclosed, and protected when you visit the Sites, contact one of our locations, request a quote, create an account, place an order, inquire about products or services, interact with our advertising, or otherwise interact with L&C Cabinetry.

Scope of This Privacy Policy

This Privacy Policy applies to information collected through the following sites and through online interactions initiated through them:

• lnccabinetry.com — the central online resource for participating L&C Cabinetry locations
• shopclt.lnccabinetry.com — the Charlotte online store
• shopvab.lnccabinetry.com — the Virginia Beach online store

Online purchases, account registration, and checkout take place on our store sites rather than on lnccabinetry.com. Our store sites are operated using third-party ecommerce and payment platforms, which process information under their own terms and privacy practices in addition to this Privacy Policy.

The Sites currently represent:

• Virginia Beach, Virginia – L&C Cabinetry VAB LLC
• Richmond/Ashland, Virginia – L & C Cabinetry RIC, LLC
• Charlotte, North Carolina – L&C Cabinetry CLT LLC

Additional L&C Cabinetry locations or entities may be added in the future. If appropriate, this Privacy Policy will be updated to reflect material changes in the entities, locations, or sites covered.

When you submit a quote request, contact form, dealer application, order inquiry, account registration, or other request through the Sites, information such as your selected location, project location, ZIP code, shipping or delivery address, or other information you provide may be used to route your request to the appropriate L&C Cabinetry entity or location.

Information may also be shared among participating L&C Cabinetry entities when reasonably necessary to respond to your request, coordinate inventory, provide products or services, fulfill an order, assist with a project, or otherwise operate the Sites and our businesses.

Geographic Scope

The Sites are intended for users located in the United States. We do not direct the Sites to individuals in the European Economic Area, the United Kingdom, or other jurisdictions with separate data protection frameworks, and we do not represent that the Sites comply with those frameworks.

Personal Information We Collect

The personal information we collect depends on how you interact with the Sites and our services.

Information You Provide to Us

We may collect information that you voluntarily provide, including:

• Name
• Email address
• Telephone number
• Billing address
• Shipping or delivery address
• Company or business name
• Account login information
• Preferred or selected L&C Cabinetry location
• Project address or service area
• Quote request information
• Product selections and order details
• Cabinetry, construction, remodeling, design, or project information
• Communications you send to us
• Customer service inquiries
• Reviews, feedback, or survey responses
• Any other information you choose to provide

Dealer, Trade, and Commercial Account Information

If you apply for or maintain a dealer, contractor, builder, designer, developer, or other trade or commercial account, we may additionally collect:

• Business name, business address, and business contact information
• Employer Identification Number or other business tax identification number
• Resale, reseller, or tax-exemption certificate information
• Contractor license or registration information
• Trade references and account application information

How Form Submissions Reach Us

Some contact and quote forms on lnccabinetry.com open a message in your own email program rather than transmitting your information directly to a server. When you use one of these forms, your submission reaches us as an email sent from your email account, and your email provider handles it according to its own practices.

Payment Information

If you make a purchase, payment information is collected and processed by our ecommerce and payment processing providers.

We may receive limited information about a transaction, such as payment status, payment method, or portions of payment account information, but we do not receive or store your complete payment card number.

Sensitive Personal Information

We do not seek to collect personal information that is treated as "sensitive personal information" or "sensitive data" under applicable state privacy laws, such as precise geolocation, government identification numbers, biometric data, genetic data, health information, or information revealing racial or ethnic origin, religious beliefs, immigration status, sexual orientation, or citizenship status.

Please do not submit this type of information to us through the Sites.

Information Collected Automatically

When you visit or interact with the Sites, we and our service providers may automatically collect information such as:

• IP address
• Browser type and version
• Device type
• Operating system
• Approximate geographic location
• Pages viewed
• Products or services viewed
• Location pages viewed
• Links and buttons clicked
• Search activity
• Referring website or advertising source
• Date and time of visits
• Time spent on pages
• Site navigation and interactions
• Advertising interactions
• Analytics identifiers
• Advertising identifiers
• Cookie identifiers
• Conversion activity
• Information about how you arrived at or interacted with the Sites

We may collect this information through cookies, pixels, tags, scripts, log files, local storage, and similar technologies.

How We Use Personal Information

We may use personal information to:

• Operate, maintain, secure, and improve the Sites
• Provide products and services
• Determine which L&C Cabinetry entity or location can best assist you
• Route inquiries and quote requests to the appropriate location
• Respond to quote requests and project inquiries
• Process and fulfill orders
• Arrange shipping, pickup, or delivery
• Coordinate orders, projects, or inventory among locations when appropriate
• Process payments and transactions
• Create and manage customer, dealer, or trade accounts
• Provide customer support
• Communicate regarding orders, quotes, projects, products, or services
• Send transactional emails, text messages, and notifications
• Send promotional or marketing communications where permitted
• Personalize your experience on the Sites
• Analyze traffic and performance
• Understand how visitors use the Sites
• Understand customer interest in particular products, services, and locations
• Measure advertising effectiveness
• Measure quote requests, leads, purchases, calls, form submissions, and other conversions
• Create and refine advertising audiences where permitted
• Conduct remarketing or targeted advertising where permitted
• Display advertisements that may be more relevant to your interests
• Detect and prevent fraud, misuse, and security incidents
• Troubleshoot technical issues
• Maintain business, tax, transaction, and accounting records
• Enforce our agreements and policies
• Comply with applicable legal and regulatory requirements
• Protect the rights, property, safety, and security of L&C Cabinetry, our locations, customers, employees, and others

We may also use information for another purpose disclosed to you when the information is collected or with your consent.

Sharing Information Among L&C Cabinetry Entities and Locations

Because lnccabinetry.com serves as a parent website for multiple L&C Cabinetry businesses, information submitted through the Sites may be provided to the L&C Cabinetry entity or location most appropriate for your request.

For example:

• Information associated with a Charlotte-area inquiry may be routed to L&C Cabinetry CLT LLC
• Information associated with a Richmond or Central Virginia inquiry may be routed to L & C Cabinetry RIC, LLC
• Information associated with a Virginia Beach or Hampton Roads inquiry may be routed to L&C Cabinetry VAB LLC

Information may also be shared among participating L&C Cabinetry entities when reasonably necessary to:

• Determine which location can best serve you
• Check product or inventory availability
• Coordinate inventory
• Prepare a quote
• Fulfill an order
• Arrange delivery or pickup
• Respond to customer service inquiries
• Coordinate commercial, contractor, builder, designer, developer, or dealer accounts
• Maintain appropriate customer and business records
• Support site administration
• Support analytics and marketing activities

Each participating L&C Cabinetry entity is responsible for the personal information it processes in connection with its own operations, subject to applicable law.

Cookies and Similar Technologies

The Sites use cookies, pixels, tags, and similar technologies to operate the Sites, analyze activity, measure advertising performance, and support marketing activities.

Cookies are small data files that may be stored on your browser or device. Some cookies remain only for a browsing session, while others may remain after you leave.

We use the following categories of technologies.

Essential Technologies

These technologies support functions necessary to operate, secure, and provide the Sites and their features, including remembering the privacy choices described in Section 12.

Analytics Technologies

These technologies help us understand how visitors use the Sites, including pages viewed, traffic sources, navigation, device information, and performance.

Advertising and Marketing Technologies

These technologies help us measure advertising campaigns, understand whether advertising resulted in a visit, inquiry, or conversion, create advertising audiences, and provide advertising that may be more relevant to users.

You can control the advertising and analytics technologies described in Sections 6 through 8 using the choices described in Section 12. You may also manage cookies through your browser settings, device settings, and advertising-provider controls.

Disabling certain technologies may affect site functionality.

Google Analytics 4

We use Google Analytics 4 ("GA4"), a web analytics service provided by Google, to help us understand how visitors use the Sites.

Google Analytics may collect information such as:

• Pages visited
• Site interactions
• Session information
• Traffic and referral sources
• Browser and device information
• Approximate geographic information
• Cookie and device identifiers
• Information about how visitors navigate and interact with the Sites

Google Analytics may use cookies and similar technologies, including identifiers used to distinguish users and sessions.

We use information obtained through Google Analytics to evaluate traffic, improve performance, understand customer interests, and measure marketing effectiveness.

Depending on our configuration and your privacy choices, information collected through Google Analytics may also be used in connection with Google advertising services.

Google processes information in accordance with its own privacy policies and applicable terms.

Google Ads

We use Google Ads to advertise L&C Cabinetry products, services, and locations and to measure the effectiveness of our advertising. We maintain separate Google Ads accounts for our Charlotte, Richmond, and Virginia Beach locations.

Google Ads technologies may help us determine whether someone who viewed or interacted with one of our advertisements later visited the Sites or completed an action such as:

• Requesting a quote
• Submitting a contact form
• Calling or contacting a location
• Viewing a product or service
• Registering for an account
• Completing another designated conversion action

Depending on our advertising settings, Google Ads may also be used for remarketing or personalized advertising. This may allow advertisements for L&C Cabinetry to be displayed to individuals who previously visited the Sites.

Google may use cookies, advertising identifiers, device identifiers, and similar technologies in connection with these services.

You may manage certain Google advertising preferences through Google's privacy and advertising controls, and you may prevent these technologies from loading using the choices described in Section 12.

Meta Pixel

We use the Meta Pixel, an advertising and measurement technology provided by Meta Platforms, Inc. and its affiliates ("Meta").

The Meta Pixel helps us understand how visitors interact with our Sites after viewing or interacting with advertisements on Meta services such as Facebook or Instagram.

Depending on how the Meta Pixel is configured, Meta may collect or receive information concerning actions taken on the Sites, including:

• Visiting a webpage
• Viewing products or services
• Viewing a location page
• Submitting a form
• Requesting a quote
• Completing another designated conversion
• Interacting with certain site features

The Meta Pixel may also collect or receive browser information, device information, IP address information, cookie identifiers, and advertising-related information.

We use Meta Pixel information to:

• Measure advertising performance
• Measure conversions
• Understand site interactions
• Improve advertising campaigns
• Create or refine advertising audiences
• Conduct remarketing or targeted advertising where permitted

Meta may process information collected through its advertising technologies in accordance with its own privacy policies and applicable terms.

You may prevent the Meta Pixel from loading using the choices described in Section 12.

Email and Text Message Marketing Platform

We use Klaviyo, a marketing platform provided by Klaviyo, Inc., to manage our email and text message marketing, send transactional and promotional messages, and understand how recipients interact with those messages.

Klaviyo may collect or receive:

• Name, email address, and telephone number
• Subscription and consent records
• Email and text message opens, clicks, and delivery information
• Purchase and order information associated with your profile
• Onsite activity associated with your profile, such as pages and products viewed
• Cookie and device identifiers used to recognize returning visitors

Klaviyo processes this information as a service provider acting on our behalf and in accordance with its own privacy policies and applicable terms. We do not use Klaviyo to transfer your personal information to third parties for their own marketing purposes.

Targeted and Personalized Advertising

We use advertising technologies, including Google Ads and the Meta Pixel, that may be used for targeted, personalized, interest-based, or cross-context behavioral advertising.

For example, a person who visits an L&C Cabinetry product, service, or location page may later see an advertisement for L&C Cabinetry on another website, a Google service, Facebook, Instagram, or another digital platform.

These activities may involve processing information concerning your interactions with our Sites and, depending on the advertising provider and your settings, information concerning activity across other websites or digital services.

Under certain U.S. state privacy laws, some of these activities may be considered targeted advertising, sharing, or a sale of personal information, even when L&C Cabinetry does not receive money in exchange for the information.

Sale and Sharing of Personal Information

L&C Cabinetry does not sell personal information to third parties for monetary compensation.

However, because we use advertising and analytics technologies such as the Meta Pixel and Google Ads, the disclosure of certain online identifiers, device information, browsing activity, or advertising information to advertising and analytics providers may be considered a sale, sharing, or processing for targeted advertising under certain state privacy laws.

Depending on your state of residence and applicable law, you may have the right to opt out of:

• The sale of personal information
• The sharing of personal information for cross-context behavioral advertising
• Processing of personal information for targeted advertising
• Certain qualifying profiling activities

Section 12 describes how to exercise these choices.

Your Privacy Choices

You can control the advertising and analytics technologies used on our Sites in the following ways.

Your Privacy Choices Link

Every page of lnccabinetry.com includes a "Your Privacy Choices" link. Selecting it records your choice on that browser and prevents our advertising and analytics technologies, including Google Ads, Google Analytics, and the Meta Pixel, from loading on subsequent visits.

Because this choice is stored in your browser, you will need to make it separately on each browser and device you use, and it may be reset if you clear your browsing data.

Global Privacy Control

We recognize the Global Privacy Control ("GPC") browser signal and other qualifying universal opt-out preference signals.

When a browser sends a qualifying signal, we do not load our advertising and analytics technologies for that visit, and we treat the signal as a request to opt out of applicable sale, sharing, and targeted-advertising activities. No action is required from you beyond enabling the signal in your browser or browser extension.

These signals are associated with a particular browser or device, so you may need to enable the signal separately on each browser and device you use.

Other Choices

You may also:

• Adjust Google advertising preferences through Google's advertising controls
• Adjust Meta advertising preferences through your Meta account settings
• Use browser or device privacy and cookie settings
• Unsubscribe from marketing email using the link in any marketing message
• Reply STOP to any marketing text message
• Submit a request to us using the contact information in Section 16

How We Disclose Personal Information

We may disclose personal information to participating L&C Cabinetry entities and to companies and organizations that help us operate our businesses, including:

• Participating L&C Cabinetry entities and locations
• Website hosting and infrastructure providers
• Ecommerce platform providers
• Payment processors
• Order-management providers
• Shipping, delivery, and logistics providers
• Email and text message marketing providers
• Customer relationship management providers
• Customer support providers
• Analytics providers, including Google
• Advertising and marketing platforms, including Google and Meta
• Information technology and cybersecurity providers
• Marketing, advertising, and search engine optimization agencies and consultants
• Professional advisers, accountants, and attorneys
• Contractors and other business service providers

The information disclosed may include contact information, transaction information, site activity, device and browser information, identifiers, advertising information, and other information reasonably necessary for the applicable provider to perform its services.

We may also disclose personal information when reasonably necessary to:

• Comply with applicable laws and regulations
• Respond to subpoenas, court orders, warrants, or lawful government requests
• Enforce agreements or policies
• Investigate suspected fraud or illegal activity
• Protect our rights, property, customers, employees, locations, or others
• Prevent or respond to security incidents

Information may also be disclosed in connection with a merger, acquisition, financing transaction, restructuring, sale of assets, transfer of a location or business, bankruptcy, or similar corporate transaction.

We may also disclose information with your direction or consent.

Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including providing products and services, maintaining transaction and business records, complying with legal obligations, resolving disputes, preventing fraud, and enforcing agreements.

Retention periods vary depending on:

• The type of information
• The reason the information was collected
• The applicable L&C Cabinetry entity or location
• Our legal, tax, accounting, and business requirements

As general guidance: inquiry and quote correspondence is retained for the duration of the inquiry and a reasonable period afterward for follow-up and recordkeeping; order, transaction, and accounting records are retained as required by applicable tax and business record laws; and marketing subscription and consent records are retained while you remain subscribed and for a period afterward to evidence your consent and honor your opt-out.

When personal information is no longer reasonably necessary, we may delete, anonymize, or otherwise dispose of it in accordance with our practices and applicable law.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse. These include limiting access to personal information to personnel who need it to perform their roles and using reputable service providers for hosting, ecommerce, payment processing, and marketing.

However, no website, data transmission method, computer system, or electronic storage system can be guaranteed to be completely secure. We therefore cannot guarantee the absolute security of information transmitted to or stored by us.

Email is not a secure method of transmission. Please do not send payment card numbers, government identification numbers, or other highly sensitive information to us by email.

Your Privacy Rights

Depending on your state of residence and applicable law, you may have certain rights concerning your personal information.

These rights may include the right to:

• Confirm whether we process your personal information
• Access personal information maintained about you
• Correct inaccurate personal information
• Request deletion of qualifying personal information
• Obtain a portable copy of certain personal information
• Opt out of certain sales of personal information
• Opt out of sharing for cross-context behavioral advertising
• Opt out of targeted advertising
• Opt out of certain qualifying profiling activities
• Limit certain uses of sensitive personal information where applicable
• Appeal certain decisions concerning privacy requests
• Exercise applicable privacy rights without unlawful discrimination

These rights are subject to exceptions and limitations under applicable law.

Submitting a Privacy Request

To exercise an applicable privacy right, contact us at:

Email: lnccabinetryvab@gmail.com

Please identify:

• The privacy right you wish to exercise
• Your name and contact information
• The L&C Cabinetry location involved, if known
• Enough information for us to understand and reasonably verify the request

We may request additional information when reasonably necessary to authenticate your request and protect personal information against unauthorized disclosure.

If your request concerns a particular L&C Cabinetry entity, the request may be forwarded to that entity for handling.

Response Timeframes

We will respond to a verified request without undue delay and within 45 days of receipt. Where reasonably necessary, and where permitted by applicable law, we may extend that period by an additional 45 days and will notify you of the extension and the reason for it within the initial response period.

Authorized Agents

Where permitted by applicable law, you may authorize another person to submit a privacy request on your behalf. We may require reasonable verification of the agent's authority and verification of your identity before processing the request.

Appeals

If applicable law gives you the right to appeal and we decline your privacy request, you may submit an appeal by emailing lnccabinetryvab@gmail.com with the subject line:

Privacy Request Appeal

Include information identifying your original request and explain why you believe the decision should be reconsidered.

We will respond to an appeal within 60 days of receipt and will inform you in writing of the outcome and the reasons for it. If your appeal is denied, we will provide you with a method to contact your state attorney general to submit a complaint, where applicable law requires.

Virginia Privacy Rights

Where applicable Virginia privacy law applies, Virginia residents may have rights to:

• Confirm whether their personal data is being processed
• Access personal data
• Correct inaccuracies
• Delete qualifying personal data
• Obtain qualifying personal data in a portable format
• Opt out of targeted advertising
• Opt out of the sale of personal data
• Opt out of certain qualifying profiling activities

Because the Sites use advertising technologies including Google Ads and the Meta Pixel, certain processing may constitute targeted advertising under applicable law.

Virginia residents may submit applicable requests using the contact information in Section 16, and may opt out of targeted advertising using the choices described in Section 12.

If an eligible Virginia privacy request is declined, the consumer may appeal by emailing lnccabinetryvab@gmail.com with the subject line "Virginia Privacy Appeal."

California and Other U.S. State Privacy Rights

Residents of California and certain other states may have additional rights where applicable state privacy laws apply to a participating L&C Cabinetry entity or a particular processing activity.

Depending on applicable law, these rights may include the right to:

• Know or access personal information
• Correct inaccurate information
• Request deletion
• Obtain certain information in portable form
• Opt out of qualifying sales of personal information
• Opt out of sharing for cross-context behavioral advertising
• Opt out of targeted advertising
• Limit qualifying uses of sensitive personal information
• Appeal privacy-request decisions where applicable

We do not unlawfully discriminate against consumers for exercising privacy rights provided by applicable law.

As described in Section 11, we do not sell personal information for monetary compensation. Our use of technologies such as the Meta Pixel and Google Ads may nevertheless constitute selling, sharing, or targeted advertising under certain state privacy laws. The "Your Privacy Choices" link described in Section 12 serves as our opt-out mechanism, and we honor qualifying universal opt-out preference signals such as Global Privacy Control.

North Carolina Residents

Our Charlotte operations are conducted through L&C Cabinetry CLT LLC.

North Carolina has not enacted a comprehensive consumer data privacy statute of the kind described in Sections 17 and 18. North Carolina residents may nonetheless submit questions or requests concerning personal information using the contact information in Section 16, and we will handle them consistently with this Privacy Policy and with laws applicable to our operations.

Marketing Communications

Email

If you receive promotional emails from L&C Cabinetry or one of our locations, you may unsubscribe using the unsubscribe link included in the communication.

Text Messages

Where we offer text message marketing, we send those messages only to individuals who have provided express written consent to receive them. Consent to receive marketing text messages is not a condition of any purchase.

Message frequency varies. Message and data rates may apply. You may opt out at any time by replying STOP to any marketing text message, and you may reply HELP for assistance. Mobile carriers are not liable for delayed or undelivered messages.

We do not currently collect text message signups through the Sites. Where we offer text message marketing, consent is obtained at the point of signup, and any additional terms applicable to that program are provided at that time.

Non-Promotional Messages

Even after opting out of promotional communications, we may continue sending non-promotional communications regarding:

• Orders
• Transactions
• Account activity
• Quote requests
• Customer service
• Project communications
• Dealer accounts
• Other aspects of an ongoing business relationship

Children's and Minors' Privacy

The Sites and our services are intended for adults and businesses and are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13 in a manner prohibited by applicable law.

We do not knowingly sell or share the personal information of consumers under 16 years of age, or process the personal data of known minors for targeted advertising, sale, or profiling, without the consent required by applicable law. If we learn that we have done so, we will take appropriate steps to address it.

If you believe a child or minor has provided us with personal information in violation of applicable law, please contact us using the information in Section 16 so we can investigate and take appropriate action.

Third-Party Websites and Services

The Sites may contain links to websites and services operated by third parties, including social media platforms, our ecommerce store sites' underlying platforms, and other resources.

We are not responsible for the privacy, security, content, or practices of third-party websites or services. We encourage you to review the privacy policies of third parties before providing them with personal information.

Do Not Track

Some browsers provide a traditional "Do Not Track" setting. Because there is not a uniform industry standard governing traditional Do Not Track signals, the Sites do not respond to those signals.

Traditional Do Not Track signals are different from universal opt-out preference signals such as Global Privacy Control, which we do recognize as described in Section 12.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in:

• The Sites
• Participating L&C Cabinetry entities or locations
• Our business practices
• Technology
• Analytics or advertising services
• Service providers
• Applicable legal requirements

When we update this Privacy Policy, we will post the revised version and update the "Last Updated" date. If we make material changes, we will take additional steps to notify you where required by applicable law.

We encourage you to review this Privacy Policy periodically.

Contact Us

If you have questions regarding this Privacy Policy, our privacy practices, or your personal information, or if you would like to submit a privacy request, contact us at:

L&C Cabinetry Email: lnccabinetryvab@gmail.com

Virginia Beach

L&C Cabinetry VAB LLC 2028 Virginia Beach Boulevard Virginia Beach, VA 23454 United States

Richmond / Ashland

L & C Cabinetry RIC, LLC 10387 Lakeridge Parkway, Suite 102 Ashland, VA 23005 United States

Charlotte

L&C Cabinetry CLT LLC 2908 Stewart Creek Boulevard Charlotte, NC 28216 United States

If your inquiry concerns a particular location, please identify Virginia Beach, Richmond/Ashland, or Charlotte so your request can be routed to the appropriate entity.